Returns & refunds
Refund policy
How we handle live arrival claims, perishables and damaged supplies.
All feeders cannot be returned to Reptile Deli for a refund. If there are issues with your live product contact us at info.reptiledeli@gmail.com with pictures and order number so we can look into and resolve the issue.
If something goes wrong
- Live insects: photograph any DOA insects alongside your shipping label or order number and send them within 4 hours of the first delivery attempt. If the live-arrival conditions are met we’ll issue a replacement or store credit. We do not offer cash refunds on live insects.
- Frozen & perishable items cannot be returned.
- Supplies & enclosures: if an item arrives damaged or isn’t what you ordered, email us with photos and your order number and we’ll make it right.
Contact us or email info.reptiledeli@gmail.com.