Frequently asked questions

Live insects and frozen orders ship Monday–Wednesday for orders placed before noon, so packages never sit in a carrier facility over the weekend. Non-perishables ship Monday–Thursday.

Yes — when temperatures at both origin and destination are between 34°F and 90°F, the package is accepted on the first delivery attempt (signature required), and photos of any DOA insects are sent within 4 hours of first delivery. We’ll issue a replacement or store credit.

We do not offer a live arrival guarantee when temperatures are over 90°F. Review the shipping terms at checkout to ensure a smooth experience.

Many are just stunned from transit. Place slow or motionless insects in a warm (75–85°F), ventilated container for 20–30 minutes. Only count the ones that are still unresponsive afterwards, then photograph them with your label or order number.

Feeders can’t be returned for a refund. If there’s an issue with live product, email us with photos and your order number so we can resolve it.

No — you can check out as a guest. An account gives you faster checkout, order tracking, subscription management and saved shipping addresses.

Check your spam folder first. If the button in the email says “Visit our store”, activation isn’t needed and your account is ready.

Log in to your account and click “Manage Subscriptions”. From there you can change the frequency or cancel.

Yes. All of our product is veterinarian tested and approved, with routine testing of both our animals and facility for a parasite- and pathogen-free meal.

A scientifically formulated laboratory-grade feed — what our rodents eat ends up as nutrition for your animals. Frozen feeders are flash-frozen to lock it in.

Dubia have more digestible protein and less chitin, arrive gut-loaded, don’t smell, and can’t climb smooth surfaces, jump or fly.

Yes — we supply 850+ retail locations. Apply on our wholesale page.

We’re a family-owned business on Long Island, NY, and we set up at reptile expos across the Northeast and Mid-Atlantic.